Known errors
Errors we've hit, what caused them and what fixed them. The table is generated from known-errors.yaml; fixes marked (unverified) haven't been confirmed yet.
| Symptom | Cause | Fix | Source |
|---|---|---|---|
| Connector ID Keys are installed but the Hub shows no data from them | The key calls the address in its mgrcert.pem, taken from the Hub's DNS name when the installer was downloaded; the address is wrong or unreachable on TCP 443 | Set the Hub's DNS name (Configuration > Edit Network Configuration), download the installer again and reinstall, or edit mgrcert.pem and restart the key's service; allow TCP 443 from the desktops to the Hub (unverified) | link |
Adding an entry
Add an entry to known-errors.yaml with the exact error text as the symptom,
the versions it was seen on in applies_to, and a source (a KB page or an https link). Or open a
Known error issue, and a maintainer turns it into a pull request.